Help Desk & Maintenance Contracts

It never fails, technology will sometimes break and fail us, usually when we need it the most. It’s inconvenient and can be frustrating, especially when your business relies on certain technology solutions to operate.

Our Help Desk teams are extremely knowledgeable and experienced and can provide you that peace of mind knowing we will do our best to solve the problem quickly. If something does need to be replaced, we can order the item and schedule one of our maintenance technicians to install the new item as soon as possible to ensure your business affected for long.

We rate problems based on the following levels so we can better assist in making repairs or solving issues in a timely manner.

Level One

  • Basic Triage
  • Power On
  • Password Reset
  • Installation Support

Level Two

  • Hardware Failure Diagnosis
  • Software Troubleshooting
  • Image Support

Level Three

  • Server OS Support
  • Networking Support
  • Software Configuration
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